SUMMARY:
The Account Director position is responsible for maintaining excellent customer service for all company-assigned clients by utilizing in-depth knowledge of company services and programs, Account Management Department team members, and collaboration with required organizational resources.
ROLES & RESPONSIBILITIES:
- Participate in client meetings with an account executive where relevant
- Interface directly with clients
- Schedule and attend turnover meetings
- Execute or direct the Account Coordinator in arranging onsite services (labor, electrical, drayage, etc.)
- Maintain up-to-date project information within the company’s internal system (HubSpot, Google Workplace, and Airtable)
- Manage and request estimates, work orders, design requests, purchase orders, and other reports
- Manage and monitor jobs for profitability and budget
- Travel to show site, as necessary, as client ambassador and for oversight of project execution
- Maintain accurate records of labor and material charges
- Close out all jobs upon completion
- Prepare jobs for invoicing
- Provide feedback and counsel to account staff to meet quotas/objectives
- Conduct performance evaluation using key metrics
- Serve as the point of contact for customers in your portfolio
- Understand customer requirements and needs to offer suitable solutions for existing business
- Ensure the timely delivery of services and products to clients
- Resolve issues to maintain and strengthen customer trust
- Managing a team of Account Coordinators and overseeing their day-to-day management
- Producing proposals and presentations for customers to land new accounts
- Developing a comprehensive client plan for the account management team
- Proactively identifying the client’s needs and business opportunities
- Liaising with other members of the business on existing accounts
- Building relationships with key personnel within client accounts to nurture trust
- Identify organic growth opportunities and position the company appropriately
- Meeting with senior management for business planning
QUALIFICATIONS:
- Bachelor of Arts or Sciences degree in Business Administration, Communication, Marketing, or related fields
- A minimum of seven years of trade show, exhibit, and event management experience
- Comprehend construction methods
- Read floor plans and 3D drawings
- Knowledge of fabrication and materials common to trade shows and the event industry
LOCATION:
Huntington Beach, CA
TRAVEL REQUIREMENTS:
This position may require more out-of-the-area and overnight travel.
DIVERSITY COMMITMENT:
FG|PG does not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics (including pregnancy, childbirth, or related medical conditions). All employment is decided based on qualifications, merit, and business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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