SUMMARY:
We are seeking an experienced Senior Account Director with a strong background in trade shows and live events. In this role, you’ll oversee key client relationships, lead account teams, and ensure seamless project delivery. If you thrive in a fast-paced environment and excel at driving success for clients in the trade show industry, we want to hear from you.
ROLE & RESPONSIBILITIES:
• Serve as the primary point of contact for clients, building trust and strengthening partnerships.
• Participate in client meetings and ensure effective communication throughout the project lifecycle.
• Schedule and attend turnover meetings to align project details and expectations.
• Direct Account Managers and Coordinators in arranging onsite services (e.g., labor, electrical, drayage).
• Maintain up-to-date project information within internal systems (HubSpot, Google Workplace, Airtable).
• Oversee project budgets and profitability, managing estimates, work orders, design requests, and reports.
• Travel to show sites as necessary to represent the company and oversee project execution.
• Ensure accurate tracking of labor and material charges and prepare jobs for invoicing.
• Provide feedback and counsel to account staff to meet performance goals and client objectives.
• Conduct performance evaluations and manage day-to-day team operations, including hiring, training, and performance management.
• Develop client proposals and presentations to secure new accounts and support organic growth.
• Create comprehensive client plans to identify business opportunities and client needs proactively.
• Collaborate with internal teams to manage and support existing accounts effectively.
• Resolve client issues promptly to maintain trust and ensure timely delivery of services and products.
• Act as a key decision-maker on operational, financial, and personnel matters, exercising independent judgment in complex event management scenarios and providing data-driven recommendations and solutions to technical problems.
• Set strategic goals for the department and develop actionable plans to achieve them.
• Stay current with industry trends, regulations, and best practices to maintain high professional competence.
QUALIFICATIONS:
• Bachelor of Arts or Sciences degree in Business Administration, Communication, Marketing, or related fields
• A minimum of ten years of trade show, exhibit, and event management experience
• Comprehend construction methods
• Read floor plans and 3D drawings
• Knowledge of fabrication methods and materials standards for trade shows and event industry
• Excellent in verbal and written communication
LOCATION:
We are looking for someone who can work out of our Huntington Beach, CA, Headquarters.
FG|PG BENEFITS:
• Comprehensive benefits include medical and dental
• 12 paid Holidays (including Birthday)
• Two weeks of accrued vacation
• Flex workdays
• New Business Referral Program
• Options for vision, 401k, and supplemental insurance
DIVERSITY COMMITMENT:
FG|PG does not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics (including pregnancy, childbirth, or related medical conditions). All employment is decided based on qualifications, merit, and business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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